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On-line Access Agreement

 Agreement - This Agreement is a contract that establishes the rules that cover your Internet access to your accounts at CROWN BANK through CROWN at HOME. By using CROWN at HOME, you accept all the terms and conditions of this Agreement.  Please read it carefully.  

 The terms and conditions of the deposit agreements and disclosures for each of your CROWN BANK deposit accounts, as well as your other agreements with CROWN BANK, such as loans, continue to apply notwithstanding anything to the contrary in this Agreement.  This Agreement is also subject to applicable federal laws and the laws of the State of New Jersey. If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect.  Any waiver by either party of any default or breach of this Agreement must be in writing and shall not constitute a waiver of any other or subsequent default or breach. You may not assign this Agreement.  Definitions - As used in this Agreement, the words "we", "our", "us” mean CROWN BANK "You" and "your" refer to the accountholder authorized to use CROWN at HOME under this Agreement. "Account" or "accounts" means your accounts at CROWN BANK "Electronic funds transfers" means ATM withdrawals, pre-authorized transactions, and point of sale transactions, transfers to and from your CROWN BANK accounts using CROWN at HOME, including bill payments. "Business days" mean Monday through Friday. Holidays are not included.  Access - To use CROWN at Home , you must have at least one Checking Account at CROWN BANK, and access to Internet service. CROWN at HOME can be used to access only CROWN accounts, deposit or loan accounts on which you have been designated as an account owner.  Your access will be restricted from the system if your account is inactive for longer than 60 days. Please contact your local branch office to reset you account. About Internet Banking - You can use CROWN at HOME to check the balance of your CROWN BANK deposit and loan accounts, view account histories, transfer funds, loan payments, and issue stop payments between CROWN BANK accounts on which you are an account owner, and view statements and copies of checks.  Hours of Access - You can use CROWN at HOME seven days a week, twenty-four hours a day; however, some or all services may not be available occasionally due to emergency or scheduled system maintenance.  Your Password - For security purposes, you are required to change your Password upon your initial login to CROWN at HOME. You determine what Password you will use.  The identity of your Password is not communicated to us. You agree that we are authorized to act on instructions received under your Password. You accept responsibility for the confidentiality and security of your Password and agree to change your Password regularly.  You should not disclose your Username or Password to anyone.  If you share your Password with anyone, they will have all access rights to, and if applicable, ability to pay bills from all accounts at CROWN BANK owned by you, either individually or jointly. Your Password must contain at least 6 and no more than 12 characters with at least two alphabetical and two numerical (please note that the Password is case sensitive). We recommend that your Password should not be associated with any commonly known personal identification, such as Social Security numbers, address, date of birth, and names of children. Your Password should be memorized rather than written down.  Upon three (3) unsuccessful attempts to use your Password, your accesswill be revoked. To reestablish your authorization to use the CROWN at HOME, you must contact us to have your Password reset or to obtain a new temporary Password. We recommend that you do not “save” your password at the sign-in screen for future sessions. This could jeopardize the security of your account access. If you choose to "save" your password, you agree to accept any security risk associated with this.   Security - You understand the importance of your role in preventing misuse of your accounts through CROWN at HOME and you agree to promptly examine your paper/electronic statement for each of your accounts as soon as you receive it. You agree to protect the confidentiality of your Password and Username. Your Password and Username are intended to provide security against unauthorized entry and access to your accounts. Data transferred via CROWN at HOME is encrypted in an effort to provide transmission security and utilizes identification technology to verify that the sender and receiver of transmissions can be appropriately identified by each other. Notwithstanding our efforts to insure that CROWN at Home system is secure, you acknowledge that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing CROWN at HOME, or e-mail transmitted to and from us, will not be monitored or read by others. E-mail is not encrypted and is not secure.  Never send specific account information via e-mail.  Fees and Charges - You agree to pay the fees and charges for your use of CROWN at HOME Bill Payment Services as set forth in the Bill Payment Agreement. You agree that all such fees and charges will be deducted from the CROWN checking account designated as the "Primary Checking Account" on your application. If you close your Primary Checking Account, you must contact us immediately to designate another account as your Primary Checking Account. You agree to pay any additional reasonable charges for services you request that are not covered by this Agreement. You are also responsible for telephone and Internet service fees you incur in connection with your use of CROWN at HOME.  Posting of Transfers - Transfers initiated through CROWN at HOME before 5:00 p.m. (Eastern Time) on a business day are posted to your account the same day. Transfers completed after 5:00 p.m. (Eastern Time) on a business day; or on a Saturday, Sunday or banking holiday may be posted on the next business day.  Overdrafts (Posting Priority of Payments, Transfers, and other Withdrawals) - If your account has insufficient funds to perform electronic fund transfers you have requested for a given business day, then:

  1. Electronic funds transfers involving currency disbursements, like ATM and POS (Point of Sale) withdrawals, will have priority.
  2. Electronic fund transfers initiated through CROWN at HOME, which would result in an overdraft of your account, may, at our discretion, be canceled or reversed.  
  3. In the event the electronic fund transfers initiated through CROWN at HOME, which would result in an overdraft of your account,are not canceled, overdraft charges may be assessed pursuant to the terms of the deposit agreement for that account.  

Limits on Amounts and Frequency of CROWN at HOME Transactions - The number of transfers from CROWN accounts and the amounts, which may be transferred are limited pursuant to the terms of the applicable deposit agreement and disclosure for those accounts. If a hold has been placed on deposits made to an account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires. Transfers from a savings or money market deposit account requested via computer count toward the 6 transfers per cycle limit required by Federal Regulation D.

Special Information about Stop Payments - The system menu provides a tab for you to submit a stop payment online.   When placing a stop payment additional terms of acceptance will be disclosed at the time you complete the request. The Stop Payment feature is designed to submit a request to stop payment on checks you have written or electronic drafts that are deducted from your account. 

You must contact the Bank in order to place a stop payment on a preauthorized withdrawal or if urgent action is needed.  Call or write us at the telephone number or address listed below, in time for us to receive your request 3 business days or more before the payment is scheduled to be made.   If you call, we may also require you to put your request in writing and get it to us within14 days after you call. 

There is an additional fee associated with placing a stop payment. 
If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Periodic Statements - You will not receive a separate CROWN at HOME statement. Transfers to and from your accounts usingCROWN at Home will appear on the respective periodic paper/electronic statements for your accounts.  Change in Terms - We may change any term of this Agreement at any time. If the change would result in increased fees for any CROWN at HOME service, increased liability for you, fewer types of available electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers, we agree to give you notice at least 30 days before the effective date of any such change, unless an immediate change is necessary to maintain the security of an account or our electronic fund transfer system. We will post any required notice of the change in terms on CROWN at Home website or forward it to you by e-mail or by postal mail. If advance notice of the change is not required, and disclosure does not jeopardize the security of the account or our electronic fund transfer system, we will notify you of the change in terms within 30 days after the change becomes effective. Your continued use of any or all of the subject CROWN at HOMEservices indicates your acceptance of the change in terms. We reserve the right to waive, reduce, or reverse charges or fees in individual situations. You acknowledge and agree that changes to fees applicable to specific accounts are governed by the applicable deposit agreements and disclosures.  Disclaimer of Warranty and Limitation of Liability - We make no warranty of any kind, express or implied, including any implied warranty of merchant ability or fitness for a particular purpose, in connection with CROWN at HOME services provided to you under this Agreement. We do not and cannot warrant that CROWN at HOME will operate without errors, or that any or all CROWN at HOMEservices will be available and operational at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our Officers, Employees, Agents or Contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to CROWN at HOME,including: loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty. Further, in no event shall the liability of CROWN BANK exceed the amounts paid by you for the services provided to you through CROWN at HOME Consumer Liability for Unauthorized Transactions – Tell us immediately if you believe your Password has been lost or stolen. If you tell us within two (2) business days, you can lose no more than FIFTY DOLLARS ($50.00) if someone used your Password without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Username and Password, and we can prove that we could have stopped someone from using your Username and Password without your permission if you had told us, you could lose as much as FIVE HUNDRED DOLLARS ($500.00). Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost if we can prove that we could have stopped someone from taking the money if you had told us in time. We are liable only for losses in excess of the limits stated. Please see our Regulation E, Electronic Funds Transfer Disclosure for complete information.

Financial institution's liability - If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
2. If the transfer would go over the credit limit on your overdraft line.
3. If the automated teller machine where you are making the transfer does not have enough cash.
4. If the [terminal] [system] was not working properly and you knew about the breakdown when you started the transfer.
5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
6. There may be other exceptions stated in our agreement with you.

Error Resolution Notice – In Case of Errors About Your Electronic Transfers, Call or Write Us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

1. Tell us your name and account number (if any).

2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign- initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Your Right to Terminate - You may cancel your CROWN at HOME service at any time by providing us with written notice by postal mail or fax. Your access to CROWN at Home will be suspended within 3 business days of our receipt of your instructions to cancel the service. You will remain responsible for all outstanding fees and charges incurred prior to the date of cancellation.  We recommend that you cancel all bill payments that you have scheduled to avoid any duplication of future payments.

 Our Right to Terminate - You agree that we can terminate or limit your access to CROWN at HOME services for any of the following reasons:

  1. Without prior notice, if you have insufficient funds in any one of your CROWN accounts. CROWN at HOME service may be reinstated, at our sole discretion, once sufficient funds are available to cover any fees, pending transfers, and debits.
  2. Upon 3 business days notice, if you do not contact us to designate a new Primary Checking Account immediately after you close your Primary Checking Account.
  3. Upon reasonable notice, for any other reason at our sole discretion.  

Confidentiality – We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers; or
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
  3. In order to comply with government agency or court orders; or
  4. If you give us written permission.
  5. As explained in the separate Privacy Disclosure.

 Communications between CROWN BANK and You Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:

E-mail: You can contact us by e-mail at customersupport@crownbank.net.  E-mail is sent through your own e-mail software. These transmissions are a way to communicate, but are not secure.  Therefore, you should not include specific account information such as account numbers, Social Security Number, or balances in your e-mail.  CROWN BANK Representatives will not reply to any e-mail with any specific account information.  
Telephone: (908) 659-2100 or (888)-499-2265.
Facsimile: (908) 289-1601
Postal Mail: You can write to us at:
Electronic Banking Department 
27 Prince St
Elizabeth, New Jersey 07208
In Person: You may visit us in person at any of our Branch Locations

Consent to Electronic Delivery of Notices - You agree that any notice or other type of communication provided to you pursuant to the terms of this Agreement, and any future disclosures required by law, including Electronic Funds Transfer disclosures, may be made electronically by posting the notice on the CROWN BANK website or by e-mail. You agree to notify us immediately of any change in your e-mail address.

 Customer disclosure and agreement to receive electronic communications - By selecting the "Accept" button below, you are (1) acknowledging your receipt of the information above. (2) agreeing that any contract you enter into with Crown Bank for the provision of certain On-line Banking services, may be in electronic form, and (3) agreeing that certain information that may be delivered in connection with the Services may also be in electronic form.

You are also acknowledging receipt of the following information and agree that:

We may provide you with this agreement and any revisions and amendments thereto in electronic form, and that, if you choose to accept the agreement, you are consenting to enter into an agreement electronically that will govern all future transaction you conduct using the Service.


We may provide you with revisions and amendments to the agreement and such other information, including but not limited to information under Regulation E and under other applicable banking or financial services laws or regulations in connection with this Service, electronically as part of the agreement or otherwise as part of the Service. While you may print and retain a copy of the agreement or any information provided to you in relation to the Service, we only provide these documents electronically.

If you wish to withdraw consent to receive information electronically, to terminate the Service, or to update your information such as a phone number, change of address, or email address, you may write a letter and send it to the address listed above.

You may request a paper copy of any information received electronically under this Agreement by writing to us at the address listed below. We may charge a fee for any paper copy you request. You may also contact one of our Customer Service Representatives, in person, at any branch location. 

By clicking the "Yes, I Agree" link below, you are agreeing to all the On-line Access Agreements stated above.

A separate application must be completed for each individual who requests a unique password.  The charge for online bill payment service applies to each customer with a password, which allows online bill payment service.